el 10-22-2016 03:18 PM
good afternoon. I am writing to ask for the duplicate of the invoice of my purchase. My name is felippe bitencourt de souza, I bought at best buy mall orlando, day 10/05/16 the 17pm about. one samsung s6 edge was purchased unlocked and a tablet Galaxy Tab A. the phone stopped working today and I need to take note to the assistance. I live in Brazil and took not the original note or the product box. I await urgent reply.
el 10-24-2016 10:37 AM
Welcome to the Best Buy forum. Thank you for visiting our store from Brazil. I can imagine it would be disappointing to have the phone stop working soon after you purchased it. I know it's difficult to keep track of our receipts, and I would be happy to assist with your request.
In order to find your receipt I will need some more information from you. Please send me a private message with your name, e-mail address, exact date of purchase, total amount of the purchase, exact store location, and form of payment (cash, credit card, etc). To send me a private message simply click to the right of my signature below.
Thank you again, and I look forward to your message.